ACCEPTED PAYMENT METHODS?
We accept just about everything!: PayPal
SHIPPING & HANDLING
Each of our products is made-to-order only for you.
All of our Rugs And Doormat are custom made to order and handcrafted to the highest quality standards so the production time will be a little bit longer than usual.
- Processing Time: 5 – 10 days* (in regular seasons) or more depends on holiday seasons.
- Shipping method: Standard Shipping – Our shipping methods being currently available is Secured Shipping & Handling via USPS/EMS.
- Estimated Delivery: Estimated Delivery: 8 – 20 days* (in regular seasons) or more depends on holiday seasons.
We will ship your made-to-order product to our warehouse, put your name and address on it.When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply reach out to us.
Due to a great volume of orders placed before/during large sales & holiday season (Halloween, Christmas, etc.), shipping times are sometimes longer than previously estimated. Please allow extra time for your order to be delivered before/during holidays and sales seasons.
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 7-10 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
ORDER DELIVERY DELAYED DUE TO ACTS OF NATURE
Petorugs shall not be liable and will not issue any refund or credit if an order delivery is delayed due to causes beyond the shipping carrier’s control, including, but not limited to: acts of God, natural disasters or weather delays.
We offer our customers top-class customer support in order to provide the best shopping experience possible. Feel free to provide us with your feedback so that we can improve our services accordingly.
Have another question? Just hit us up at [email protected]